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Quiet Quarterly(585) 240-3176
A terrace of tall shuttered townhouses on a narrow European street, warm render, late afternoon light

who arranges the trip and who actually runs it

Quiet Quarterly, an independent travel agency in Rochester, New York

This is a booking office with a telephone, a street address and a request form. The page below says who is responsible for what, and where that responsibility changes hands.

Filed as
Quiet Quarterly Bookings LLC
Filed with
the New York Department of State
Office
120 Corporate Woods, Suite 230, Rochester, NY 14623
Telephone
(585) 240-3176
Booking requests
casement@quietquarterly.com
Corrections
plumbline@quietquarterly.com

Quiet Quarterly is an independent travel agency in Rochester, New York. The work is narrow and it is worth stating flatly: a person tells this office where they want to go and what is in the way, this office finds the company that runs a trip fitting both, and the reservation is placed with that company. Twenty-two trips sit in the catalogue at any time. None of them belong to Quiet Quarterly. Every one of them is operated by somebody else.

This is a working travel agency and not a periodical of any kind. No page here awards a mark to anywhere, puts one place above another or grades a destination. There is no page here that tells anyone what a stranger thought of a hotel room, a coastline or a guide, because that is not the service and inventing it would be dishonest. What the site does instead is sort the catalogue by the six things that stop people going: fixed dates that do not fit, somebody who will not fly far, a party that walks at two different speeds, nobody having done this before, free weeks landing outside the season, and one person paying for a room built for two. A trip appears under every obstacle it clears, and the pages say plainly where it does not clear one.

No card number is taken here. There is no checkout on this site, no payment page, and no field anywhere that asks for card details. When a reservation goes through, the operating company bills the traveller directly under its own terms, and the money never passes through Quiet Quarterly. That company later pays this office a commission, after the travelling is finished. The arrangement is worth knowing about before reading anything else on the site, because it explains why the catalogue is small and why the pages say when a trip is wrong for somebody.

Quiet Quarterly is not an airline, a hotel, a ferry line, a rail company, a tour operator or an online booking platform, and holds no affiliation with any of them. It sells no insurance and gives no advice on visas, passports or entry documents. Those are matters for the relevant authorities and for professionals licensed to handle them, and a booking office guessing at them would be doing harm.

Arranged at this desk

  • Opens what you sent and narrows twenty trips to the few your obstacle leaves standing.
  • Carries your dates and your party across to the firm that runs each of them.
  • Writes back with a figure and the firm’s name printed beside it.
  • Encloses that firm’s conditions unabridged, since those and not these are what bind.
  • Answers the telephone during the trip and afterwards, not only before it.

Run by the company itself

  • Puts the week on the ground. Not one of the twenty is operated from here.
  • Signs for the beds, the vehicles and the guides under its own name.
  • Invoices you itself, to its own calendar, on the contract you accepted.
  • Carries the obligation, and is the party you hold to it.
  • Settles a commission with this desk after you have come back.

Quiet Quarterly Bookings LLC stands on its own: no carrier, no hotel group, no shipping line, no railway, no operator and no booking portal owns it, appoints it or speaks for it, and it claims no such tie. Travellers hand it nothing at any stage.

Where the responsibility changes hands

The line falls at the moment a reservation is confirmed by the company running the trip. Up to that point, everything is the responsibility of Quiet Quarterly: reading the request properly, asking the follow-up question rather than assuming, quoting a figure that reflects real availability on the dates given, and saying so when the answer is that none of the twenty-two trips fits. Getting any of that wrong is a fault of this office and should be reported to plumbline@quietquarterly.com, where corrections are logged and answered.

After confirmation, the contract for the travelling itself is between the traveller and the operating company. That company sets the cancellation terms, holds the money, decides what happens when weather closes a road, and answers for the condition of the vehicle, the room and the guiding. Quiet Quarterly does not stand behind those terms and cannot override them, which is why the cancellation conditions are set out at the cancellation terms before anybody commits rather than buried after. What this office does keep doing is chasing: if a confirmation is late, a room is wrong or a schedule shifts, the request came through here and this office stays on it until the operating company has answered.

Overlapping ridges of wind blown sand on an empty beach at low tide, long shadows, wide grey sky

What the numbers on this site mean

Prices are written from $1,285 to $4,980 per person, and the figure shown against a trip is a starting point rather than a promise. It assumes No roster of attendance is printed on this site. What a doorplate answers is whether somebody happens to be sitting down at this exact minute, which is almost never the thing anyone needs to know; the useful figure is how long you wait for an answer you can act on. Stated plainly: the booking request form is awake 24/7 and stops for nothing whatever, every message landing in it gets human eyes on it before that working day is over, and putting a figure against dates you have chosen adds another two to four working days on top, since two different operating firms must write back first. Nothing in that paragraph has been rounded down to make the waiting read better. and moves with the dates, the party size and what the operating company has left. A written figure priced against particular dates takes two to four working days to produce, because two operating companies usually have to answer before the arithmetic is honest, and rushing that produces a number that changes later. The steps from first message to confirmation are laid out at how a request is handled.

The request form runs 24/7 and never closes. Anything arriving through it is read by a person before the end of that working day, given human eyes before that working day is over, and the reply says either which trips fit or that none of them do. The telephone is (585) 240-3176 and reaches this office directly. People call Quiet Quarterly; Quiet Quarterly does not call people, keeps no mailing list and sends nothing that was not asked for. Questions that come up repeatedly are answered at the questions people ask, and a request priced against real dates starts at the request form.

Reserve a vacation package, or say what is stopping you

This booking request form stays awake 24/7; no hour of any week shuts it. Whatever lands in it is given human eyes before that working day is over. Pricing your own dates needs two to four working days beyond that, because two separate operating companies have to answer before the figure can be written down.

There is nowhere on this site to type a card number, on this page or any other. Pressing send puts no name against a bed: it starts the asking. A reservation becomes real only once you have read a written figure, seen which company issued it, and agreed to that company’s terms. Read the cancellation terms before you agree to anything.